Attracts, develops and retains new player patronage through personalized service. Assists in the development of programs to increase player worth while staying with established comping guidelines. Represents management at special events. Greets and hosts customers maintaining a high standard of courtesy, friendliness, and a hospitable attitude. Assists customers in follow

Responsible for assisting in the training and supervision of the Housekeeping employees. Frequently inspects and evaluates guest rooms for cleanliness; reports areas of concern in general cleaning and repairs of general rooms and hallways; oversees that maid carts are presentable at all times and linen closets are neat, clean, organized and fully stocked. Ensures that all

Inspires others with a clear direction by understanding and demonstrating an elevated level of commitment and energy in all endeavors. Consistently demonstrates superior customer service skills and acts as a positive role model for all employees. Conveys positive energy and enthusiasm focusing on the guest interaction. Continuously improves service by evaluating service b

Sorts, counts, and records the contents of the table game drop boxes, slot drop boxes, sports book kiosk drops, non gaming drops and NRT drops according to procedure. Fills NRT cassettes, prepares NRT coin bags and completes the replenishment of NRT coin. Responsible for minor repairs and maintenance of Soft Count room equipment. Maintains general upkeep of Soft Count roo

Ensures each order sent out is uniform. Controls food production to include Proper cooking methods, cooking time and temperature, seasoning and ensuring sanitation, handling and storage of prepared foods and leftovers. Prepares for a rush period of work without getting behind. Other duties as assigned. Take responsibility for duties or station. Qualifications Experience P

Responsible for the smooth flow of activities in the food preparation department. Coordinates the work of cooks and other kitchen employees seeing that food preparation is economical and technically correct. Responsible for completing requisitions for the ordering of food supplies as necessary. Responsible for maintaining all employee files and pertinent reports for the f

Supervise all dining room personnel within the dining facility, ensuring all policies and procedures are followed for providing proper service to guests Maintain records of personnel performance, dining room labor costs, other expenses to china, glass, flatware, and current departmental time log Schedule periodic food service employee meetings to ensure correct execution

Supervise all dining room personnel within the dining facility, ensuring all policies and procedures are followed for providing proper service to guests Maintain records of personnel performance, dining room labor costs, other expenses to china, glass, flatware, and current departmental time log Schedule periodic food service employee meetings to ensure correct execution

Schedules all dining reservations for the room and may serve special guest when required. Ensures proper services and authorizes adjustments to checks in the event of a legitimate guest complaint. Ensures that food is prepared and served according to the desired portions and quality specifications. Advises customer on selection of food and beverage items. Supervises all d

Coordinates check in and check out times with Marketing, Tour Escorts and luggage delivery and pick up schedules. Ensure that all rooms are cleaned by Housekeeping before issuing keys. Responsible for posting charges, settling folios for individuals, groups, and due outs, communicated through Housekeeping. Receives cash, checks and credit cards in payment, obtaining prope

Represents the property in developing, marketing, and hosting casino customers Receives and reviews complimentary requests from customers, and obtains appropriate approval for complimentary and comp travel Greets customers upon arrival and makes sure reservations are in order Works independently to identify and develop new markets that increase market share and profitabil

Creates and maintains a positive work environment focused on training, development, and engagement. Coordinates needs and shares information with other departments through constant communication. Attends required meetings and monitors progress of department goals. Focuses on maximizing profitability through menu pricing, sales training for staff, product cost containment,

Consistently demonstrates superior customer service skills by displaying service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Develops a thorough knowledge and understanding of the basic job skills requirements and overall demands of the operation. Assist with daily ta

Understands and responds to internal guests needs. Communicates in a friendly, respectful and understandable manner. Politely gives consistent, timely and accurate information and finds answer when unsure. Uses outlined service behaviors when encountering guests. Meets expected service delivery times as defined by department's service standards or as required by receiver

Ensures that all service and check control procedures are followed. Demonstrates a courteous and pleasant attitude to all our guests. Ensures sanitation compliance and guidelines. Supervises service and performance of all Food & Beverage service personnel. Responsible for station rotations. Resolves guest complaints. Participates in quarterly training and new hire trainin