* Schedules all dining reservations for the room and may serve special guest when required.

* Ensures proper services and authorizes adjustments to checks in the event of a legitimate guest complaint.

* Ensures that food is prepared and served according to the desired portions and quality specifications.

* Advises customer on selection of food and beverage items. Supervises all dining room personnel within dining facility.

* Assists with the training of new employees, ensuring all policies and procedures are followed for providing proper service to customers in the outlet.

* Maintains records of personnel performance, dining room labor costs, and other expenses as to China, glass, flatware, and current departmental time log.

* Schedules monthly food service employee meetings to ensure correct execution of restaurant policies.

* Schedules all room personnel in accordance with the Operations Management Systems, staying within 2% of standards hours and cost.

* Responsible for department budget and CER's.

* Has working knowledge of union rules and regulations.

* Ensures adherence to all Board of Health standards.

* Ability to interact and coordinate work with other departments.

* Consistently demonstrates superior customer service skills and acts as a positive role model for all employees.

* Conveys positive energy and enthusiasm focusing on the guest interaction.

* Continuously improves service by evaluating service breakdowns using guest feedback, data and behavior.

* Immediately addresses service breakdowns and follows up to ensure guest satisfaction.

* Keeps team well informed of property promotions and events.

* Develops highly skilled, successful employees, sets realistic and measurable service standards, and holds employees accountable for meeting them.

* Clearly communicates and enforces company expectations including policies, procedures, department goals and business strategy.

* Addresses employee performance issues, coaches for improvement and provides ongoing feedback.

* Other Duties as assigned