The Call Center Representative is a vital member of our Customer Care team, responsible for taking incoming phone inquiries and providing assistance to shareholders in a timely, efficient, and professional manner. In this role, you will be interacting on the phone 100 % of the time with shareowners, their representatives, and the investment community supporting activities

The successful candidate will be responsible for the following Program manage divisional efforts for developing a baseline of Process, Risk & Control deliverables for assigned business/divisional functions through workshop sessions or other methods of data collection and verification. Lead and direct an offshore team of process, risk and control analysts to support the cr

The Incoming Mail Associate is responsible for sorting all incoming mail typically via hand and ensures that it is delivered to the correct employees in a timely fashion according to EQ's set procedure. Core Duties/Responsibilities Keep record of all mail received using the computer system in a particular order to be able to identify date of receipt, where and whom it was

CCS Processors are responsible for processing client transactions in accordance with Service Level Agreements (SLA's). Monitor daily turnaround and prioritize work to ensure all items are completed appropriately Manage email inquiries from clients, brokers, and account managers received in a shared email inbox. Manage the shared email inboxes to ensure all transactions re

This Account Associate is the primary interface with customers of EQ Unify. This position is responsible for answering/placing inbound & outbound phone calls from potential customers, educating them regarding unclaimed property and their accounts, and determining their eligibility to file claims for assets that are at risk of turning over to the state. This is a customer

The role is responsible to organize, plan and proactively communicate the management of projects from the initiation through close processes; achieve project performance in accordance with applicable policies, ensuring documentation/artifacts meet agreed methodology and standards; lead and effectively employ relationships with all internal teams, clients or vendors and fa

Business Analysis Planning & Monitoring Plan the business analysis work from creation to the activities, tasks, & deliverables that must be completed Understand which stakeholders are relevant to a change effort, what they need & what is needed from them, & the best way to collaborate Ensure information developed is captured, stored, & integrated with other information fo

financial services, account management, customer service, securities

The successful candidate will be responsible for the following Project Management Lead end to end project management for software implementation, working one on one with client companies. Develop and execute comprehensive project plans, timelines, and deliverables to ensure on time and successful software adoption. Collaborate with internal teams (sales, product, customer