We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.

The Operations Manager role is responsible for providing operational support to assigned leadership in areas that span the client delivery life cycle. In this capacity, the Operations Manager is accountable to ensure tools, processes, and systems exist and effectively support the delivery of quality services to RSM's clients. The CS Operations Manager is responsible for planning, coordination, and execution of all aspects of assigned projects through the project life cycle.

Essential Duties

• Partner strategically with leadership to support the execution of short- and long-term goals.
• Provide day to day and ongoing performance management, development, coaching and exit-counseling of employees.
• Provide direct support for time-sensitive and proprietary tasks for Assigned Leadership team members as requested.
• Operate in a self-directed manner, identifying and addressing risk mitigation, process improvement, communication, and support needs affecting the successful delivery of client solutions.
• Partner with the central region technology leadership team, and internal departments (human resources, sales, marketing, finance, legal) to develop, implement and maintain efficient and effective support processes.
• Manage and facilitate new service line development / deployment and specific systems implementations by working with service line leaders, technical counterparts, internal support functions, and vendors as necessary.
• Partner with regional operations liaisons to provide implementation support for assigned service line initiatives.
• Provide ongoing operational support, oversight and process adherence for assigned service line and firmwide policy and procedures.
• Continually identify, assess, monitor and communicate the issues and risks of a project/activity to the appropriate stakeholder.
• Provide interim hands-on leadership, management and oversight to troubled initiatives on an as-needed basis.
• Create and execute project plans. Revise as appropriate to meet changing needs and requirements. Manage project risks / issues. Recognize and determine the appropriate corrective action to ensure projects are delivered on time and within budget and scope.
• Complete assigned projects with minimal oversight; consistently deliver high quality work on time; review own work and the work of others prior to completion.
• Provide oversight and advocacy for the effective efficient use of internal systems.
• Performs other duties as assigned.

Minimum Qualifications

EDUCATION/CERTIFICATIONS

• Bachelor's degree required
• Project management certification, preferred

TECHNICAL/SOFT SKILLS

• Advanced Microsoft Office Skills, particularly Excel, Word, PowerPoint, Outlook
• Visio preferred
• Financial analysis
• Applies technical/procedural requirements of the position based on knowledge and experience within specialization

EXPERIENCE

• Minimum of five years experience working with management level individuals.
• Minimum of five years experience working in a professional services firm; consulting preferred
• Minimum of three to five years working in assigned area with the ability to effectively manage multiple projects
• Previous experience in managing others in a team environment - direct or indirectly
• Experience in navigating in a matrix reporting environment solving/resolving complex issues
• Effective organization and time management skills; ability to effectively prioritize and execute tasks in a high pressure environment as required
• Ability to manage multiple tasks
• Strong attention to detail
• Strong analytical skills and the ability to process financial information for reasonableness and accuracy.

LEADERSHIP SKILLS

• Ability to work autonomously and exhibit a professional demeanor to internal and external clients; proactively manages customer and vendor expectations
• Required to effectively communicate across all levels; knows audience and adapts appropriately, effective facilitation/presentation skills and strong listening skills
• Excellent interpersonal and influencing skills; works well with a variety of work styles, able to handle difficult conversations with members of team and create "win-win" solutions for those involved
• Shows motivation and initiative to learn and grow beyond project work and shares knowledge with team and applies past experiences and lessons learned to new situations
• Continually enhances and builds upon knowledge base of the service in order to update and inform leadership as necessary
• Ability to define a business requirements, present options and secure management buy-in on appropriate solutions
• Ability to support and assist with change implementation assignments
• Ability to train, mentor and provide guidance and feedback to other team members

At RSM, we offer a competitive benefits and compensation package for all our people. We support and inspire you to prioritize your wellbeing by delivering personalized, holistic programming for your physical, emotional, financial and community wellbeing. RSM has a generous time off policy with at least 14 paid holidays, wellbeing days and associate and above access to self-managed time off. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.

RSM is proud to be an Affirmative Action and Equal Employment Opportunity employer. We are proud to provide our employees with tools to assist them in being successful in achieving both personal and professional goals. We welcome and support all our employees to thrive in an environment free of discrimination and harassment. As an Affirmative Action and Equal Opportunity Employer all applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender (including gender identity and/or gender expression); sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.