* Supervise all dining room personnel within the dining facility, ensuring all policies and procedures are followed for providing proper service to guests * Maintain records of personnel performance, dining room labor costs, other expenses to china, glass, flatware, and current departmental time log * Schedule periodic food service employee meetings to ensure correct execution of restaurant policies * Schedule all room personnel in accordance with operating budgets and forecasts * Coordinate and direct the daily activities of employees in the outlet(s) including planning and organizing * Participate in strategic planning regarding the director of the outlet(s) including events, entertainment and community outreach that consider the market and local competition * Ensure all aspects of the assigned outlet(s) contribute to 100% guest satisfaction * Ensure food is prepared and served according to the desired portion and quality specifications * Advise customers on selection of food and beverage items * Ensure adherence to all Board of Health standards * Work closely with other departments to ensure seamless delivery of service for our guests * Anticipate and handle customer complaints or problems to ensure quality product delivery, customer satisfaction and repeat business * Understand the Collective Bargaining Agreement and work with union and Human Resources to follow proper processes for complaints and grievances * Assist with the training of new employees, hiring, orientation, training, and job performance for outlet employees * Ensure all areas are kept clean and in proper condition to provide a safe working environment for employees |