This position is responsible for assisting in the operation of the Sam's E-Distribution departments on the Information Systems side, maintaining the systems infrastructure.

ESSENTIAL JOB FUNCTIONS / PRINCIPAL ACCOUNTABILITIES:
Other duties may be assigned. A teammate in this position must have the ability to:

• Supervise a minimum of two non-exempt teammates.
  • Direct and motivate teammates.
  • Communicate company information to teammates.
  • Listen, address and follow-up to teammate concerns, questions and problems.
  • Facilitate communication between leadership team and teammates.
  • Supervise and manage daily work of department teammates.
  • Create and maintain schedules and job assignments of department teammates.
  • Maintain all departmental paperwork.
  • Provide coaching/corrective action, training and development for teammates.
  • Coordinate and evaluate performance reviews while developing and setting teammate goals or objectives.
  • Take corrective action when required with teammate's productivity while measuring the results and status updates of all teammates managed.
• Coordinate and support security measures to safeguard information against accidental or unauthorized damage, modification or disclosure.
• Maintain operation of system hardware through monitoring functionality, preventative maintenance, and resolving performance issues.
• Provide support to internal and external customers by researching data on system and network related issues.
• Respond to and resolve critical systems issues (system or hardware down); respond and follow up on urgent customer requests.
• Troubleshoot all system and user issues (hardware and software). This will include independent analysis.
• Install, monitor, maintain and repair system hardware, software and peripheral equipment, following design or installment specifications, in addition to making design recommendations.
• Work on special projects.

MINIMUM QUALIFICATIONS AND REQUIREMENTS:
A teammate in this position must:

• Have a Bachelor's degree in Information Systems or related field.
• Have minimum 2 years customer service experience.
• Have minimum 2 years managerial or supervisory experience.
• Possess proven leadership skills.
• Have the ability to define problems, collect data, establish facts, and draw valid conclusions.
• Have strong time management skills.
• Have effective communication skills, both written and oral.
• Be able to work with little or no direct supervision.
• Be able to function under high stress situations.

WORKING CONDITIONS:

• Office and warehouse environments.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.