• Supervise all dining room personnel within the dining facility, ensuring all policies and procedures are followed for providing proper service to guests.
• Demonstrates excellent customer relation skills and ability to market the outlet.
• Advises customers on selection of food and beverage items.
• Ensures that food is prepared and served according to the desired portions and quality specifications. Assumes "manager on duty" responsibility.
• Schedule all room personnel in accordance with operating budgets and forecasts
• Directs the daily work activities of assigned personnel within the dining facility.
• Responsible for proper scheduling and assignment of stations within the outlet.
• Responsible for daily check control system, payroll, and forecasting.
• Prepares requisitions.
• Maintains file documentation and accurate entries in daily logbook.
• Ensures adherence to Board of Health standards.
• Anticipate and handle customer complaints or problems to ensure quality product delivery, customer satisfaction and repeat business
• Understand the Collective Bargaining Agreement and work with union and Human Resources to follow proper processes for complaints and grievances
• Assist with the training of new employees, hiring, orientation, training, and job performance for outlet employees

Ensure all areas are kept clean and in proper condition to provide a safe working environment for employees