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At BBH we value diverse backgrounds, so if your experience looks a little different from what we've outlined and you think you can bring value to the role, we will still welcome your application!
What You Can Expect At BBH:
If you join BBH you will find a collaborative environment that enables you to step outside your role to add value wherever you can. You will have direct access to clients, information and experts across all business areas around the world. BBH will provide you with opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm. We encourage a culture of inclusion that values each employee's unique perspective. We provide a high-quality benefits program emphasizing good health, financial security, and peace of mind. Ultimately we want you to have rewarding work with the flexibility to enjoy personal and family experiences at every career stage. Our BBH Cares program offers volunteer opportunities to give back to your community and help transform the lives of others.
At BBH, we believe no job is too big or small for any of us to handle if it helps our clients. We value passionate, committed people who enjoy collaborating with others to find new solutions to complex business challenges. We are looking for the type of person who speaks their mind, truly listens and steps outside their role to add value wherever they can. Someone who is driven to get things done and views obstacles as an exciting challenge that demands a creative solution. Above all, we seek someone who takes great pride in their work and is inspired and motivated by their role in protecting and enhancing our client's financial well-being.
If you are looking for an entrepreneurial environment where you can learn and thrive, Brown Brothers Harriman is the right place for you.
Brown Brothers Harriman is currently recruiting an Innovation Manager (Research) to join our newly established Innovation team! In this role you will work as part of a dynamic team responsible for the delivery of new products and services from idea through Minimum Valuable Product.
This role is responsible for executing research to validate potential value propositions and product and service concepts; as well as the usability of early-stage products, services, and businesses. Researchers must be fluent in observational research (and broader qualitative methods) and bring a set of ethnographic techniques that can be applied within and across both physical and virtual contexts. The innovation Manager (Research) will participate in iterative collaboration with multi-disciplinary teams.
Job Requirements
- Observational and design research to study both the latent and explicit needs of prospects and existing clients
- Review existing 2nd and 3rd party research on competitors, target customer segments, geographies, and new markets
- Help concept owners to articulate clear hypotheses
- Design qualitative research efforts to test and prove/disprove hypotheses
- Implement research projects from inception to completion including RFP management, vendor selection, data integrity, and ensure excellence in insights
- Share insightful findings with BBH stakeholders across Investor Services
- Support iteration of concept vision and requirements in response to research insights
- Execute projects in a timely manner and meet budgets
- Provide input and support to improve BBH's business research function
- Support design and validation for both early-stage and later-stage concepts that have real-world utilization
Desired skills & experience
- Bachelor's degree or equivalent; advanced degree in business, communications, psychology, or related field preferred
- 5+ years of professional experience in design research
- Experience and understanding of product management and innovation
- Proficiency with CX, UX and UI design principles
- Excellent analytical, interpersonal,written and verbal communications skills
- Proficiency with Microsoft Office Suite
What We Offer:
- A collaborative environment that enables you to step outside your role to add value wherever you can
- Direct access to clients, information and experts across all business areas around the world
- Opportunities to grow your expertise, take on new challenges, and reinvent yourself-without leaving the firm
- A culture of inclusion that values each employee's unique perspective
- High-quality benefits program emphasizing good health, financial security, and peace of mind
- Rewarding work with the flexibility to enjoy personal and family experiences at every career stage
- Volunteer opportunities to give back to your community and help transform the lives of others
Salary Range
BBH's compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range for this role is $120,000 to $160,000, which is specific to New York, NY and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.
BBH's compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH's total rewards package recognizes your contributions with more than just a paycheck-providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.