Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world's largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners. As a Service Technician, you would ensure that our customers are happy every day! Your goal is to respond to on-site window and door service requests, where you will assess, repair, and replace parts and components to ensure proper functioning.

Responsibilities:

- Provide service performance and address warranty issues with windows and doors
- Troubleshoot jobs by manually fixing issues on-site and assisting with customer needs
- Ensure customer satisfaction while addressing problems
- Replace defective parts and help customers when windows aren't working properly
- Diagnose issues on windows and doors such as water infiltration, bowed panels, interlock issues etc.

Qualifications:

- 1-2 years of experience installing windows and doors preferred, or equivalent experience in neighboring industry
- Custom window and door installation knowledge preferred
- Thorough experience with using a metal brake and caulking
- Familiarity with and able to do some minor trim work around windows and patio doors both inside and out
- Customer service experience with job troubleshooting as a key component
- Good computer skills
- Excellent communication skills with the ability to build quick rapport

Compensation & Benefits:

- Competitive hourly rate of $25/hour for training & $28/hour once training is completed
- Mileage reimbursement, gas provided, tools/parts provided
- 401K plan with company match
- Medical, vision, dental, and supplemental life insurance
- PTO - vacation, sick, and holiday pay
- Student Loan Reimbursement Program
- Employee perks program

Schedule:
- 5 days/week (Every other Saturday)