Job Overview:

Front desk position of Family Practice Office. Assists with answering high volume phone calls, schedules & reschedules patient appointments. Collects co-payments and insurance ID cards as well as patient ID's. Assists patients in the check in process as well as helping them get what they need.

Qualifications:

Preferred:

• High School Diploma
• Knowledge of medical terminology
• Bilingual in Spanish

Scheduling Requirements:

• Day Shift
• Requires flexibility in shifts
• Office hours are:
  • Monday, Wednesday, Friday- 8am to 5:30pm
  • Tuesday and Thursday- 8am to 8:30pm
  • Saturday- 8:30am to 12:30pm
• Part-Time- 36 hours per pay period

Essential Functions:

• Schedules and confirms patient care appointments across all clinical areas and specialties
• Demonstrates good judgment in scheduling visit types that best meet the needs/availability of the patient while also supporting system objectives, policies, and procedures
• Verifies insurance eligibility and gathers all other detailed information required for registration and patient charting
• Collects co-payments
• Accurately documents patient information, questions or notes in the Electronic Medical Record (EMR) system
• Demonstrates exceptional customer service and appropriate telephone etiquette at all times
• Promptly handle patient complaints, issues or problems and escalate to Supervisor or department as appropriate
• Maintains confidentiality and legal/ethical guidelines for safeguarding patient and proprietary system information

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.

• Paid Time Off (PTO)
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Retirement Plans
• Short & Long Term Disability
• Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.