AuDtalet
Tuesday, February 12, 2019
4:00pm-8:00pm EST
Hearing Life
2501 Cottontail Lane
Franklin Township, NJ 08873
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Responsibilities
  • Interact professionally and politely on the telephone with prospective patients and hearing clinic staff.
  • Maintain accurate records of calls and outcomes in the computer systems.
  • Make outbound calls to hearing clinics and prospective patients for appointment follow-up.
  • Meet minimum number of outbound calls per hour and/or minutes on phone calls per shift.
  • Schedule appointments accurately based on customer protocols or conferences calls to independent hearing clinics.
  • Book and track appointments in multiple systems.
  • Answer customer questions.
  • Communicate and explain the value and benefits of using the service.
  • Maintain patient privacy in compliance with HIPAA federal guidelines and practice policies.

Qualifications
  • High School Diploma or GED required.
  • Professional and proactive customer service skills.
  • Excellent phone manner, strong verbal and written communication skills.
  • Planning and organizational skills.
  • Proven listening and closing skills.
  • Ability to work independently.
  • Prior outbound call center or tele-sales experience is preferred.
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