Nickelodeon Universe Retail Cashier (Seasonal) - 15 and Up

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Provide outstanding guest service by greeting and conversing with guests and determining their needs; in a courteous and polite manner. 
• Assist guests with product, ticket, and general questions concerning Mall of America and the local region. 
• Prepare and organize product for display and purchase. 
• Maintain specific product area as determined by supervisory team. 
• Communicate inventory levels and sales of product to the Retail team. 
• Understand the products carried, their features, options, and benefits; as well as the branding of Nickelodeon Universe and Mall of America. 
• Clean, organize, and maintain the sales floor and stock rooms. 
• Restock sales floor and displays as needed. 
• Oversee safety and cleanliness of locations assigned. 
• Utilize and maintain loss prevention procedures for both product and currency. 
• Maintain knowledge of current sales, promotions and discounts. 
• Utilize suggestive selling techniques; upsell items to raise the average dollar per transaction and increase sales. 
• Recommend, select, and assist in locating merchandise based on guests’ needs and questions. 
• Efficiently utilize the point of sale system to ring and count funds accurately and timely while following established cash handling procedures. 
• Explain and enforce ticket policies for Nickelodeon Universe and other attractions. 
• May provide support in other work areas as needed.  
• Regular and consistent attendance. 
• Other duties as assigned.  

PREFERRED SKILLS, KNOWLEDGE AND ABILITIES: 

• Must be at least 15 years of age. 
• Outstanding guest service skills. 
• Previous retail experience preferred. 
• Previous cash handling experience preferred. 
• Basic knowledge of computers preferred. 
• Ability to communicate clearly and effectively with guests, both internal and external. 
• Basic math skills. 
• Understanding of USD currency. 
• Point of sale experience preferred. 
• Interpersonal skills – working alone and with a team.  

PHYSICAL JOB REQUIREMENTS: 

• Stand and move – Frequently 
• Perform repetitive motion (using keyboard/touch screen) – Frequently  
• Kneel and bend – Occasionally 
• Reach at or below shoulder level – Frequently 
• Reach at or above shoulder level – Infrequently 
• Stoop/squat – Infrequently 
• Lift/Carry up to 10 lbs – Occasionally  
• Lift/Carry up to 30 lbs – Infrequently  
• Ability to lift up to 50 lbs – Infrequently  
• Handle larger items such as boxes or packages – Infrequently 

SCHEDULE: 

• Flexible, includes days, evenings, and weekends.  

• Working some holidays required. 

• Seasonal - Tentative end date TBD