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Call Center Lead Generator

Remote in Indiana, Ohio and New Jersey, NJ

Call Center
Full Time
Remote

Our Call Center Lead Generators handle a high volume of outbound and inbound calls. They talk to our customers about our products and services and ultimately get them set up with our free, in-home consultation. In this position, we are focused on setting up QUALITY appointments for our sales reps.

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Why Renewal by Andersen?

Your excellent communication skills, passion for helping people, and customer-care-first attitude will be an excellent fit for our energetic team.

A reputation that stands apart

We’re a part of the largest window and door company in North America, and have more five-star reviews from homeowners than the other leading full-service brands. We’re committed to helping you realize your potential and exceed our homeowners’ expectations.

Top-to-bottom expertise

Our call center agents are people-people. They have excellent communication skills, passion for helping people, and customer-care-first attitude. From setting appointments to scheduling service teams, they help customers make their houses their “forever homes.”

A legacy of innovation

Renewal by Andersen has made its name being a different and better home improvement company. Our call center team is at the front line of that experience, making sure homeowners across the country get their projects started off right.

Job Details

Call Center Lead Generator Renewal by Andersen - Metro and Midwest Renewal by Andersen windows is the custom division of Andersen® windows. Founded in 1903, Andersen Windows has been the world’s largest and most recognized brand for exclusive window and door systems. Renewal by Andersen® was founded with the objective of creating a different and better window and door replacement experience for homeowners. This position plays an integral role within our Inside Sales team and overall strength of our company. This role would be a work from home position; must reside in the state of New Jersey. All characteristics for this role will include, but are not limited to, the following: Primary Responsibilities: - Dial out to up to 30 homeowners an hour while tending to heavy inbound call flow for homeowners who have contacted us via one of our marketing avenues - Document and track all set appointments accurately so that all future customer demonstration and price activity is done per company standards - Managing high volume of inbound and outbound calls while multitasking through various systems Qualifications:- - High School diploma or equivalent - Minimum 4 years of customer service experience - Previous call center experience a plus but not required - Sales mindset and metrics driven - Ability to work varying shifts, including some evenings and weekends - Must live in New Jersey to be considered for this position - 3 week training in Cranford, NJ office. Compensation and Benefits:- - $18/hr with uncapped commission structure based on appointments set - most reps are making at least $20/hr with commission - Full insurance package, including medical, dental, vision, and life for full-time employees - 401(K) program for full-time employees - PTO - Student Loan Reimbursement Program - Advancement opportunities - we promote from within! Schedule: - Work from home! - Must be able to work some morning and evenings shifts, and one weekend shift every week. - Must have the ability to work until 10:30pm at least ONCE a week. - Days off will not be consecutive - Must be available to work during operating hours: Monday-Friday: 7:50am-10:30pm, Weekends--8:50am-8pm