• Responsible for creating a fun and productive work environment.
• Verifies daily paperwork.
• Ensures that customer problems/complaints are handled in a timely, effective, courteous manner.
• Trains new employees and prepares work schedules.
• Responsible for the motivation, continual training, and empowerment of employees.
• Ensures that staff behavior and appearance comply with established policy.
• Processes discrepancy reports, rate variation and credit reports.
• Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of Casino, Group Sales, and VIP guests based upon time of arrival, special requests, and play-based value.
• Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
• Coordinates the ordering and reconciliation of package coupons.
• Distributes, handles, redeems, and assigns for distribution coupons that are considered in the calculation of gross revenue.
• Announces evacuations, contacting appropriate executives in emergency and evacuation situations.
• Partners with Housekeeping, Front Services and Casino Marketing to ensure timely guest check-in and maximum occupancy.
• Ensures cleanliness, organization, and safe condition of work areas.
• Maintains knowledge of hotel, community, and special events to accurately provide guests with needed information.
• Administers superior customer service to all guests.
• Other duties as assigned.

Completes special assignments as requested.

High School (preferred)

*Professional appearance, knowledge of casino/hotel industry preferred. *Two years front office or related guest service experience required. *Proficiency in Hotel LMS preferred. (preferred)

NJ Casino EE Registration (required)