• Introduces the Bally Rewards Tiered Card to new players, replaces lost cards for our guests.
• Accurately enters new customer accounts and makes updates to accounts when necessary.
• Promotes Bally Rewards program and meets monthly goals set.
• Builds relationships with customers to drive Bally Rewards sign-ups along with email capture.
• Ensures initial customer contact is courteous, informative, and thorough.
• Displays friendly, positive demeanor while collecting information to grow the Bally Rewards database.
• Keeps guest information secure and verifies accuracy.
• Provides customers with accurate information about the Rewards program and property as well as entertainment offered.
• Reviews player rating screens and issues complimentaries in accordance with established complimentary issuance policies and procedures for rooms, restaurants, and shows.
• Batches, counts, and assigns control tickets to incoming promotional data.
• Greets customers as a company representative and provides information concerning specific functions.
• Assists in coordination of special promotional events.
• Issues promotional amenities, redeems coupons, maintains accurate records, banks, and inventory control records.
• Other duties as assigned.

Assists at Marketing Promotions events