• Works to prevent and resolve altercations among guests.
• Stops all inappropriate behavior immediately in a professional manner.
• Responsible for checking guests' identification to ensure they are age appropriate.
• Enforces capacity regulations.
• Maintains constant vigilance to ensure the safety of patrons, employees and company property.
• Responsible for accurate reporting and completing Incident Reports and/or other reports as necessary.
• Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
• Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next.
• Creates an atmosphere of luck and celebrates guest's wins.
• Is ready to serve and is informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting.
• Anticipates needs and provides fast, flawless service.
• Checks for satisfaction and effectively resolves service breakdowns when they exist.
• Promotes Rewards programs and card membership.

Provides a warm farewell and thanks guests for visiting