• Supervise all dining room personnel within the dining facility, ensuring all policies and procedures are followed for providing proper service to guests
• Maintain records of personnel performance, dining room labor costs, other expenses to china, glass, flatware, and current departmental time log
• Schedule periodic food service employee meetings to ensure correct execution of restaurant policies
• Schedule all room personnel in accordance with operating budgets and forecasts
• Coordinate and direct the daily activities of employees in the outlet(s) including planning and organizing
• Participate in strategic planning regarding the director of the outlet(s) including events, entertainment and community outreach that consider the market and local competition
• Ensure all aspects of the assigned outlet(s) contribute to 100% guest satisfaction
• Ensure food is prepared and served according to the desired portion and quality specifications
• Advise customers on selection of food and beverage items
• Ensure adherence to all Board of Health standards
• Work closely with other departments to ensure seamless delivery of service for our guests
• Anticipate and handle customer complaints or problems to ensure quality product delivery, customer satisfaction and repeat business
• Understand the Collective Bargaining Agreement and work with union and Human Resources to follow proper processes for complaints and grievances
• Assist with the training of new employees, hiring, orientation, training, and job performance for outlet employees
• Ensure all areas are kept clean and in proper condition to provide a safe working environment for employees

Other Duties as assigned