1. Answers hospital incoming calls. Calls are answered within 3 rings. Demonstrates the ability to consistently determine through a brief screening which extension or departmental personnel to connect with caller. Uses proper questioning techniques for callers, visitors and patients to ensure information is accurate. 2. Contacts hospital personnel as requested through pag

Answers hospital incoming calls. Calls are answered within 3 rings. Demonstrates the ability to consistently determine through a brief screening which extension or departmental personnel to connect with caller. Uses proper questioning techniques for callers, visitors and patients to ensure information is accurate. Contacts hospital personnel as requested through paging sy

A day in the life of a Supervisor, Contact Center at Hackensack Meridian Health includes Supervises and coordinates all processes and activities in the Call Center ensuring all policies and procedures are followed. Responsible for the performance of a team of approximately 12 20 agents to meet/exceed key performance metrics for both quality and production. Assists in the

Answers hospital incoming calls. Calls are answered within 3 rings. Demonstrates the ability to consistently determine through a brief screening which extension or departmental personnel to connect with caller. Uses proper questioning techniques for callers, visitors and patients to ensure information is accurate. Contacts hospital personnel as requested through paging sy

A day in the life of a Contact Center Representative with Hackensack Meridian Health includes Answer incoming calls, emails and chats to accurately schedule, re schedule, or cancel appointments according to guidelines and established protocols. Perform new patient pre registration. Positively verifies/updates patient identity, demographics, insurance and all other data as

Activates S.D.C directory system and switches from PC keyboard to telephone console on a moments notice. Answers all incoming calls to the Medical Center's main telephone number and other types of in bound telephone service as directed, as soon as possible. Answers and processes all emergency calls including code calls. Responds to console alarms and reports equipment mal

A day in the life of a Contact Center, Team Lead at Hackensack Meridian Health includes Provide continual evaluation of processes and procedures, suggesting methods to improve areas of operation, efficiency and service. Provide Contact Center team members with support and respond to escalations. Communicate information to and from team members, other managers and departme

Answers telephones in accordance with established policies and procedures. Utilizes professional tone and demeanor in all communication. Coordinates communication between sending and receiving facilities, and within the receiving facility. Accurately records details of all communication related to each transfer request in the electronic health record in an efficient and t